Frequently Asked Questions
Who should attend?
What is the conference session structure?
When can I look at the session descriptions for the 2010 conference?
Should I attend the Pre-Conference Training Clinic?
What materials do I need to bring?
Where can I check my email?
What is the conference dress code?
What is the weather like in Denver?
How do I get to Denver?
Where do I check in for the conference?
What is there to do in Denver?
What do the registration fees include?
What are the conference payment terms?
What is the cancellation policy?
IMPORTANT NOTE about traveling to high altitude areas
Who should attend?
From beginners to expert users, all EMS Professional, EMS Enterprise, EMS Campus, EMS Legal, EMS Workplace and EMS
Master Calendar users are encouraged to attend. (The conference does not cover EMS Lite
functionality, which is better addressed through online or onsite training.) Not only will
you get to learn and ask questions about your specific system, but you will also have the
opportunity to network with over 250 other EMS users in your same situation from a number of
industries including corporations, higher education, public schools, religious organizations,
healthcare organizations and government offices.
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What is the conference session structure?
The EMS Users Conference is specifically designed to offer you as much training and insight
as possible in a two-and-a-half day period. Every day is packed tight with 45-minute session
blocks, each consisting of 4-5 different classes to choose from. Most sessions are led by an
EMS instructor, speaking on a particular topic and demonstrating functions and processes in a
working copy of EMS. To help you choose the best classes for you, a program with course
descriptions (including the system(s) that the course covers) will be made available
roughly a month before the conference.
Other sessions include customer showcases, where current EMS customers share tips and tricks
they’ve discovered using their software, and exhibitor presentations.
In addition to these educational sessions, a Resource Lab will also be available to attendees
throughout the conference. This is a chance to talk one-on-one with a member of the EMS staff
about specific software questions. Computers equipped with EMS will be available for hands-on
use as you walk through questions or try out newly-learned software features.
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When can I look at the session descriptions for the 2010 conference?
While preliminary schedules of the 2010 conference will be made available regularly, the final
program will not be published until August 2010. To get a good idea of session offerings, we
suggest referring to last year's program. To request a .PDF copy of the 2009 EMS Users
Conference program, please email emsconference@dea.com.
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Should I attend the Pre-Conference Training Clinic?
The Pre-Conference training is an intensive one-day session designed to give new users a
jump-start with EMS and intermediate/advanced users a refresher course in EMS basics. The
benefit of the Pre-Conference training is its interactive teaching approach: Each participant
has use of a laptop preloaded with EMS for hands-on learning. Also, class sizes are kept small
to allow for more questions and interaction between students and instructors (the expert EMS
Client Services team).
This is a separate event with very limited availability – it is not included as part of the EMS Users Conference and requires an additional registration fee.
Registration for the EMS Conference itself is required in order to attend this
special event. Regular payment terms still apply. The registration fee for this event is
non-refundable.
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What materials do I need to bring?
It is not necessary to bring any materials, like copies of your EMS database or User Manual,
with you to the conference. Instructors will present their sessions using working copies of
EMS and a sample database. Session information is displayed on-screen for easy note taking,
and in some cases, provided in hardcopy form. All sessions are then compiled at the end of
the conference and made available online for each attendee.
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Where can I check my email?
A small Internet café will be available to attendees during the conference. If you would like
more flexibility in checking your email, you are welcome to bring your laptop. Guest rooms
and hotel common areas are equipped with wireless Internet which can be accessed for a small fee.
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What is the conference dress code?
Conference attire is casual and you are encouraged to dress for comfort. Cocktail/business
casual is recommended for the EMS Conference Receptions.
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What is the weather like in Denver?
The average daily temperature for Denver
in late September is 79/44 (high/low) degrees Fahrenheit. Denver fall conditions vary greatly throughout the day starting warm and sunny and getting quite cool at night. Autumn leaves are beautiful throughout Denver at this time and even more so in the mountains.
When planning your trip, please take into consideration the higher altitude, arid climate and
guaranteed sunshine. Remember to drink plenty of water throughout the day and bring along
sunscreen if you are planning outdoor activities. It is also a good idea to bring a few layers as the temperature can vary quite dramatically.
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How do I get to Denver?
Denver International Airport (DEN) is approximately 25 miles from the Westin Tabor Center.
Transportation to and from Denver International is not included as part of the conference fee.
There are a number of convenient and economical public transportation options including buses,
taxis, shuttles and limousines. If you choose to rent a car instead, keep in mind that parking
at the Hyatt Regency Downtown is $21 a day.
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Where do I check in for the conference?
Check-in for your hotel accommodations and for the conference are separate processes.
Check-in for your sleeping room will be at the hotel's front desk. Check-in for the conference
will take place at the Conference Registration, which is on the 3rd floor, top of the escalators. Conference check-in is available 3:00 PM to 5:00 PM
on Sunday, September 26 and 7:00AM to 12:00PM on Monday, September 27. When
checking in for the conference, you will receive your conference name badge, conference
program and any updates.
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What is there to do in Denver?
Denver is known for its diverse range of activities. From its beautiful art district and
multiple museums to its sports arenas and outdoor recreational activities, it’s hard to run out of things to do in this city. The Westin Tabor Center is located near some of the city’s best restaurants and bars, shopping
and historic sites. Visit www.denver.org
for more information on what the Mile High City has to offer. In addition, Rocky
Mountains adventures are just a quick drive away. Visit www.colorado.com
to plan a getaway out of the city.
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What do the registration fees include?
Pre-Conference Training Clinic Fee Includes:
- Continental breakfast and boxed lunch
- Use of laptop computer for hands-on learning
- Small group training covering basics of EMS
Conference Attendee Registration Fee Includes:
- All conference materials and admission to all sessions
- EMS Conference Receptions hosted by Dean Evans & Associates
- Continental breakfast on Monday, Tuesday and Wednesday
- Lunch on Monday and Tuesday
Guest Registration Fee Includes:
- EMS Conference Receptions hosted by Dean Evans & Associates
Registration Does Not Include:
- Dinner Sunday or Tuesday evening (EMS Conference Welcome Reception
on Sunday offers cocktails and appetizers)
- Lunch Wednesday
- Travel arrangements and costs
- Lodging
- Parking fees
- Transportation costs to and from the airport
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What are the conference payment terms?
Payment Terms
Payment for all conference fees is due at the time of registration. Your registration status will remain “Pending” and a seat is not guaranteed until fees are paid in full; a registration “Confirmation” will be emailed after we process payment. If payment is not received before August 27, 2010, your registration will be cancelled.
Payment by Credit Card
Dean Evans & Associates accepts Visa, MasterCard and American Express. We will contact you to collect credit card information Credit card payments will be processed immediately and a receipt will be mailed.
Payment by Check or Purchase Order
We will invoice you with Net 30 terms (please note we require a copy of the PO via fax within 10 days, otherwise your registration is subject to cancellation).
Please mail checks to:
Dean Evans & Associates, Inc.
ATTN: EMS Conference
5613 DTC Parkway, Suite 1250
Greenwood Village, CO 80111
Please fax purchase orders to:
303-796-7429
ATTN: EMS Conference
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What is the cancellation policy?
The cancellation deadline for a partial refund is August 27, 2010. All cancellations received on or before August 27, 2010 will be credited all fees paid less a $50.00 processing charge. No refunds will be issued for cancellations received on or after August 28, 2010.
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IMPORTANT NOTE about traveling to high altitude areas:
Denver is at an altitude of 5,280 feet, which is significantly higher than most major US cities.
You will probably notice that your breathing is faster or deeper, you have an increased heart
rate and you may feel short of breath, especially when being active. This is the body’s first
and most effective response to altitude. Being in good physical condition has no bearing on
one’s ability to acclimate - approximately 20-30% of all visitors to Colorado will experience
some altitude illness symptoms.
Altitude sickness feels very much like a hangover or the flu (Headache; nausea; poor appetite;
run down feeling; shortness of breath). The recommendation for mild altitude sickness is
Tylenol or ibuprofen for the headache and Dramamine or Emetrol for the nausea. Also, drink
PLENTY OF WATER. These symptoms should go away in a day or two. Wet cough; disoriented feeling;
too weak to eat or get up; fingernails and/or lips blue in color; shortness of breath at rest;
balance and/or coordination problems are all very serious symptoms. If you should encounter
these, you should contact a physician as soon as possible.
To limit the effects altitude may have, increase fluid intake by drinking 8-10 glasses of
water each day. Water and juices are better than coffee or tea. Decrease salt intake. Increase
carbohydrate intake (pancakes, pasta and rice are good sources). Decrease protein intake.
Reduce alcohol and caffeine intake. (Note: one alcoholic beverage has the effect of two when
you are at altitude.) Avoid tranquilizer pills or sleeping aids, as they slow your breathing.
And if you know you have a history of altitude sickness, don't fret! There is a prescription
drug called Diamox which prevents altitude illness and speeds up the acclimation process.
It is given 24 hours prior to arriving at altitude and for 2 days after arrival. Contact your
physician for more information.
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