Facilities and Services Benchmark Survey

Customers frequently tell us about the powerful insights they get from pulling facility and resource utilization data out of their EMS database.

"What if we could provide them with data, both from their industry and across all industries, to use as a yardstick for measuring their performance and identifying areas for improvement?"

This is the question that spawned our Facilities and Services Benchmark Survey. Through this yearly inquiry, customers (and selected prospective customers) are invited to provide us with important metrics on their room and resource scheduling operations through a convenient online survey process. Participants are then given access to the compiled results, as well as to a number of analyses that we perform on the data.

What kind of details does the survey generate and how can it help you meet your organization’s resource utilization objectives? The possibilities are virtually limitless, but some examples include:

• Bookings-to-scheduling staff ratio. How do our numbers compare to others in our industry and is there justification for hiring more staff?
• Overall space utilization. Are we operating as “lean” as other facilities? Do we have unneeded space we could sell or sublease? Do we need to acquire more space? Could we accommodate increasing utilization by extending our hours of operation?
• Service levels. Are our service order numbers at/above/below the industry standard? What impact does the availability of services have on our ability to secure new business?

The number of questions in the survey varies depending on the types of scheduling an organization does (meetings and events, academic scheduling, office hoteling...) but is typically between 120 and 175. On average, it takes 30-45 minutes to complete. Why invest the time to participate?

• Compare your facility’s performance to that of similar sites, but also draw insights from organizations in other industries
• Generate powerful metrics on the value that your office provides to your organization
• Utilize the survey website as a repository of your important scheduling data
• With continuing participation, identify trends from year to year
• Provide information that increases the depth and breadth of the survey as a service to your colleagues

For more information on the Facilities and Services Benchmark Survey, please contact your EMS Account Manager or email benchmark@dea.com.